Fees for Online Counselling

Fees and Payment

• There is a flat fee of $80 and the session is 60 minutes. We no longer offer a 30 minute session as it was not possible for our counsellors to do effective counselling in this time.
• Payment is made at the time of booking a session.
• When you book a session on the scheduler, you will be directed to the payment page to make your payment.
• The payment page is secured by the bank, and your credit card information is not stored by Relationship Help Online or by Relationships Australia.

Session changes and cancellations

• If you need to change a booked session, contact us by phone or email at least 24 hours before your session.
• If you wish to cancel your booked session and receive a full refund, contact us by phone or email at least 24 hours before your session.
• There is a 10% cancellation fee for a session cancelled at short notice.

Technical difficulties

• If you experience technical difficulties before or during your session, please login again and continue with your session. Any time lost due to technical failures will be made up by your counsellor by extending your session, or at a mutually convenient time if this is not possible.
• If for any reason you cannot successfully login again, please contact us by phone or email as we may be unable to contact you for privacy reasons or due to technical difficulties.

Other Information

• Please read the Terms of Use for full details of our policies.
• If you are new to online counselling, it is important that you read all the information on our website before you start.
• Please note that this service is only available to Australian residents.

To book a session now, return to the Home page, log in, and use the Tool Box.