Privacy Statement - Protecting your Privacy
- How is Personal Information Collected?
- Use and Disclosure
- Data Quality and Security
- Privacy on the Internet
- Your Email Address
- When You Require Access to Information
- A Further Point About Privacy
- Copyright Notice Disclaimer
Information is collected from the registration form you complete when you register on this website. Information includes:
- your email address and contact details
- basic statistical information
- relationship concerns
This information assists us to provide the best possible service.
Relationships Australia NSW adheres to the Information Privacy Principles as outlined in the Privacy Amendment (Private Sector) Act 2000.
We will be fair in the way we collect information from you. We will tell you who we are, what type of information we hold about you and how we intend to use it.
Demographic and relationship data is collected in an unidentifiable form and provided to relevant government funding bodies as required. Relationships Australia NSW keeps personal contact details separately in secure storage for reference throughout service provision. We check accuracy of information at first contact, and up-date this data as service progresses to completion. Please help us by giving us accurate information and informing us of any changes to your personal details
Relationships Australia NSW ensures that all personal information collected is securely stored and safe from misuse, loss, unauthorised access, modification or disclosure. We have in place comprehensive policies and procedures for information to be kept confidential and we adhere to National Privacy Principles. Staff are trained and conversant with the codes of conduct about privacy.
On the Relationship Help Online website (provided by Relationships Australian NSW), the information you enter on your registration form is kept in a secure database and accessed by your counsellor prior to and during your online session. The information will help your counsellor prepare for your session, and save time during your session. No attempt will be made to identify anonymous users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's logs.
Relationships Australia NSW will only record your email address in the event that you send a message via a webpage request or email or if you register on our website. Your address is used to send you notification of your password and give you access to the website. An alternative contact is useful for us in case your email address does not work But we will only contact you by email or alternative contact with your permission.
Your email address and/or your postal addresses will only be used for the purpose for which you have provided them and they will not be added to any mailing lists, or used or disclosed for any other purpose, without your prior written consent.
The Internet is an insecure medium and users should be aware that there are inherent risks transmitting information across the Internet. Information submitted encrypted via email or web forms may be at risk of being intercepted, read or modified. If you do not wish to email or to register on Relationship Help Online, you can contact a local office by phone or by post. Please see Relationships Australia Contact Details.
Our website contains links to other sites. Relationships Australia NSW is not responsible for the privacy practices or the content of such web sites.
If we can (and you want us to), we will deal with you anonymously. The name you enter on your registration form may be a nickname. Other identifying information is not required.
We ask that you put in writing your request to view information given to us, with a reason for this request. As many of our services are funded under the Family Law Act, there are legislative restrictions on copying any information collected or provision of reports.
In addition you cannot view information about another individual/partner without their specific permission. Access to information may also be denied if we assess that there is an immediate threat to the health, life or safety of a person/child. A reason will be given for denial of access.
We understand that information collected about your relationships or yourself is important to you. Our staff work with you on a range of issues affecting your life. We realise this information can sometimes be sensitive. We take our commitment to privacy legislation seriously and for many years have provided quality confidential services to the Australian community. If you have any concerns please telephone or write to Relationships Australia NSW.
The information on this web site is the property of Relationships Australia NSW, unless specifically stated to be otherwise. The details are correct to the best of our knowledge, but no person or organisation should act on the basis of its contents without taking appropriate advice. You are free to copy and distribute any of the material so long as it is provided complete, together with this copyright notice.
For comments or corrections to this web site, please email the Webmaster